Who we are
Prothane Industrial (Pty) Ltd is responsible for the personal information collected through this website. Our address is 20 Goud Street, Stilfontein, 2551.
For questions or requests about your information, email info@prothane.co.za or call 018 484 1635. Our Information Officer is [To confirm: the Information Officer's name].
What we collect
Only what you send us with the enquiry form on our contact page:
- your name, email address and message;
- your company or mine, and your phone number, if you fill them in;
- the type of enquiry you choose.
With each enquiry we also save the page it was sent from, your IP address, your browser (its user agent), when it was sent and when you ticked the box agreeing to how we use your details. This shows what you agreed to and helps keep out spam.
How we use it
We use your enquiry to reply to you, for example with a recommendation and a quote. It's saved in the website's database, where only our staff who log in to the website's admin can see it, and emailed to us through our own email service (Microsoft 365 or our mail server). A copy of each email the website sends is kept in the admin's email log.
Who else sees it: [To confirm: whether enquiries are shared with anyone outside the business, such as suppliers or partners, and why].
Keeping out spam
The form has a hidden field that people don't see but spam robots fill in; forms with it filled in aren't kept. One connection can send at most 10 forms an hour: for this, your IP address is kept in the server's memory, not saved.
Where it's kept, and for how long
Where it's hosted: [To confirm: the hosting company, and the country its server is in].
How long we keep it: [To confirm: how long enquiries, and their copies in the email log, are kept]. You can ask us to delete yours sooner.
Cookies
Cookies are small files a website keeps in your browser. This website uses:
- Google Maps: the map on our contact page comes from Google, and Google may set its own cookies when the map loads. It loads with the page.
__Host-site-kit: only for our staff who sign in to the website's admin, to keep them signed in for up to 12 hours. Visitors don't get it.
This website doesn't use analytics or advertising cookies at the moment. If we add them, it will ask you first.
The website's fonts and images come from our own server.
Your rights
Under POPIA you can:
- ask what personal information we hold about you;
- ask us to correct or delete it;
- object to how we use it;
- withdraw your consent at any time.
To do any of these, email info@prothane.co.za. If you're not happy with how we've handled your information, you can complain to the Information Regulator at inforegulator.org.za.
Changes
If we change how we handle your information, we'll update this page and the date at the top.